Refund policy

 

 

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below.

Returns

  • Returns must be initiated within 30 days from the delivery date.
  • Items must be unused and in new condition.
  • All original tags must be attached, and items must be returned in their original packaging with protective materials.
  • We reserve the right to decline returns if an item or its packaging shows signs of wear, use, or alteration. Alternatively, we may deduct an appropriate amount from the refund.
  • Items purchased from a third-party retailer cannot be returned or exchanged through our store. Please contact the retailer directly for assistance.

Return Shipping Fees

  • Sweden: 79 SEK or 95 SEK (depending on the courier selected at checkout).
  • EU: 15 EUR
  • Norway: 150 NOK
  • Denmark: 95 DKK
  • For other international returns, please contact us at hello@pickapoppy.com for shipping fee details.

Exchanges

We do not offer direct exchanges.
If you need a different size or color, please return the item and place a new order.

How to Make a Return

For Swedish Customers

Orders Delivered by PostNord or DHL:

  1. Your package includes a prepaid return shipping label. If missing, contact us at hello@pickapoppy.com.
  2. Attach the return label securely to the outside of the package. Ensure it is properly packed and sealed.
  3. Drop off the package at a PostNord or DHL Service Point (depending on the courier selected at checkout).

Orders Delivered by Budbee:

  1. Schedule a return pickup through the tracking link sent via SMS/email or via the Budbee app. No return label is needed.
  2. Once the return is approved, the return shipping fee will be deducted from the refund amount.

For EU Customers

Orders Delivered by UPS:

  1. To request a return label, contact hello@pickapoppy.com. Kindly include which item(s) you wish to return, as this information is needed to properly handle any applicable taxes and fees.
  2. Attach the return label securely and make sure the package is properly packed and sealed.
  3. Contact UPS to arrange a pickup, or drop off the package at a UPS Service Point.
  4. Once the return is approved, the return shipping fee will be deducted from the refund amount.

For Non-EU Customers

Orders Delivered by UPS:

  1. Contact us at hello@pickapoppy.com to receive a return shipping label to print out. Kindly include which item(s) you wish to return, as this information is needed to properly handle any applicable taxes and fees.
  2. Attach the return label securely to the outside of the package. Ensure the package is properly packed and sealed.
  3. Include any customs documentation provided with your return.
  4. Contact UPS to arrange a pickup, or drop off the package at a UPS Service Point.
  5. Once the return is approved, the return shipping fee will be deducted from the refund amount.

 

Refund Process

  • We aim to process refunds within 3 business days after the return has been received and approved.
  • Refunds will be issued to the same card/account used for the original purchase.
  • It may take 1-2 business days for the refund to appear in your account, depending on your bank or card provider.
  • The return shipping fee will be deducted from the total refund amount.
  • Refund processing times may vary depending on the region.

International and Non-EU Returns

For international returns outside the EU, notify your local customs authorities to waive duties or taxes on unwanted items.

 

Claims & Damaged Items

If you receive a damaged or faulty item, please contact us at hello@pickapoppy.com with:

  • Your order number
  • Clear photos showing the issue

We will work with you to resolve the problem as quickly as possible.

 

Need Help?

If you have any additional questions regarding returns or refunds, feel free to contact us at hello@pickapoppy.com – we’re happy to assist you.

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